Refund Policy

Last updated: November 10, 2026

This Refund Policy applies to purchases of digital products, in-app purchases and subscriptions in the mobile applications operated by Vemiapps Limited ("Vemiapps", "we", "us" or "our").

1. Digital products

Our Apps are digital products delivered instantly. Because of this, all sales are generally final once the content or feature has been delivered, except where a refund is required by applicable law or provided for in this policy.

2. Purchases through app stores

All in-app purchases and subscriptions are processed by the app store you used (Google Play or the Apple App Store). Refunds for these purchases are handled by the store according to its own refund policy:

• Google Play: you can request a refund via your Google Play order history at play.google.com or through Google Play support. Google Play generally allows refunds within 48 hours of purchase.
• Apple App Store: you can request a refund at reportaproblem.apple.com.

If the store is unable to help, please contact us at Vemiapps@gmail.com and we will review your request individually.

3. When we may grant a refund

• you were charged more than once for the same purchase;
• the purchased feature does not work as described and we were unable to fix the problem within a reasonable time;
• a subscription renewed despite being cancelled in time according to the store's rules;
• a refund is required under applicable consumer protection law.

4. Subscriptions

You can cancel a subscription at any time in your app store account settings. Cancellation takes effect at the end of the current billing period, and you will keep access to paid features until then. We do not provide refunds for partially used subscription periods, except where required by law. If a free trial is offered, you will not be charged if you cancel at least 24 hours before the trial ends.

5. How to request a refund

Send an email to Vemiapps@gmail.com with the name of the App, the date of purchase, the order number from the store receipt and the reason for your request. We will respond within 3 business days. Approved refunds are made to the original payment method; the time it takes to appear depends on the store and your bank.

6. Contact us

Vemiapps Limited, Rm 701, Unit 108B, 7/F, Twr B New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong
Email: Vemiapps@gmail.com